Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our products, add your favorites to your cart, and proceed to our secure checkout. Once your order is placed, you'll receive a confirmation email with your order details.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible after placing your order.

How do I know my order was successful?

After completing your purchase, you'll receive an order confirmation email. If you don't receive it, please check your spam or junk folder or contact our support team.

Shipping

Do you ship worldwide?

Yes! We proudly offer FREE worldwide shipping on all orders.

Where are your warehouses located?

To provide faster delivery, we operate fulfillment warehouses in:

• 🇬🇪 Georgia

• 🇺🇸 United States

• 🇧🇷 Brazil

• 🇨🇳 China

Your order will be shipped from the warehouse that can deliver to your location most efficiently.

How long does shipping take?

Delivery times vary depending on your country and product availability. Estimated shipping times will be shown during checkout and in your shipping confirmation email.

Will I receive tracking information?

Absolutely. Once your order has been shipped, we'll send you a tracking number via email so you can monitor your package every step of the way.

Products

Which hair color should I choose?

For the most natural results, choose the shade that most closely matches your natural hair color. If you're between two shades, we generally recommend selecting the darker option.

Are your products suitable for both men and women?

Yes. Our products are designed for anyone looking to enhance the appearance of thinning hair, sparse hairlines, or patchy beards.

Do you only sell Orvia products?

No. While Orvia Hair™ is our flagship brand, we also offer carefully selected premium products from trusted brands such as Sevich and Bunee to provide our customers with the best hair enhancement solutions available.

Are your products waterproof?

Many of our products are water-resistant and sweat-resistant. Please refer to the individual product description for specific product features.

Will your products damage my hair?

Our products are designed for cosmetic use and are safe for daily use when used as directed.

Can I use them every day?

Yes. Most of our products are suitable for everyday use and can easily become part of your daily grooming routine.

Returns & Refunds

Can I return my order?

Please visit our Return & Refund Policy page for complete information regarding returns, exchanges, and refunds.

What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos so we can resolve the issue as quickly as possible.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment methods available during checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment information.

Contact Us

How can I contact Orvia Hair?

Email: orviahair@gmail.com

Phone: +1-903-500-5435

You can also reach us through our Contact Us page.

How quickly do you respond?

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Still Need Help?

If you couldn't find the answer you're looking for, don't hesitate to contact us. Our team is always happy to assist you with product recommendations, order inquiries, or any other questions.

Thank you for choosing Orvia Hair™.