Return & Refund Policy

At Orvia Hair™, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase or your order number is required.

For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products unless they arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item

• Photos of the packaging (if applicable)

We'll arrange a replacement or refund as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

If the return is due to our error (wrong or damaged item), we'll cover the return shipping costs.

If you're returning an item for any other reason, the customer is responsible for return shipping costs.

Contact

If you have any questions regarding returns or refunds, please contact us.

Email: orviahair@gmail.com

United States: +1 (903) 500-5435

Georgia: +995 514 884 499

We aim to respond within 24–48 business hours.